Return & Exchange Policy
RedCaard · Customer Policy
Return, Refund & Exchange Policy
Please read this before requesting a return, refund, or exchange. It explains the timelines, proof required, and how credit is issued.
!
The clock starts the moment your order is delivered. 3 days for returns · 24 hours for damaged or wrong-item claims. Missed windows can't be honoured.
1 Return eligibility
- Products must be returned within 3 days of delivery.
- The product must be unused and in its original condition.
- All original tags, accessories, and packaging must be included.
2 Damaged or incorrect products
- A proper unboxing video from start to end is mandatory — no cuts, no edits.
- The issue must be reported within 24 hours of delivery.
- Claims for damaged, defective, or incorrect items cannot be accepted without a valid unboxing video.
3 Exchange policy
- Size exchanges are available.
- Courier charges for size exchanges are paid by the customer.
- If a damaged or incorrect product is reported within 24 hours with a valid unboxing video, RedCaard bears the courier charges for the exchange.
4 Return & store credit policy
- Cash refunds are not provided — all eligible returns are settled as store credit.
- To initiate a return, a return pickup fee starting from ₹150 applies. It may vary by pincode, courier availability, and number of items.
- Once your return is received and passes quality inspection, the remaining eligible amount is issued as Store Credit or a Special Discount Coupon for future purchases.
- COD processing charges are non-refundable.
- Store Credit or coupons are issued only after the item is received and verified.
Return pickup fee from ₹150